FAQ – Alpine Event Co.

Do you offer delivery?

Yes! We deliver, set up, takedown and pick up the products from your event. Delivery and set up/takedown fees are calculated based on a variety of factors including type of rental products and delivery location. Submit an online quote or contact us to request a quote!

What if I need to make changes to my quote?

We’ve got you! We know how crazy things can get when planning an event, so you can make any changes to your order even after the deposit is paid!

You can add anything (based on availiability) to your order up until it is loaded on the truck for delivery.

Once your event has been prepped for loading, additional items can be added, if available, for an additional $150 fee plus the price of the item.

You can remove items (excluding tents) from your order up until 14 days before your event.

When do you deliver and pickup the items I've ordered?

Delivery and pick ups are scheduled anywhere from day of to 3 days before and after your event based on the number and location of events in our system.

Approximately 1 week prior to your event, you will receive an estimated arrival window for the delivery of your event. On the day of your delivery, you receive a text letting you know when we are on our way!

What if I need an exact delivery time?

We can arrange to deliver your items on a specific day and time (within a 2 hour arrival or pick up window) for your event if we have that information a minimum of 21 days before your event. An additional fee will be applied to your order. These include:

- Same day delivery and pick up 

- Specific delivery/pick up days and/or times

- Deliveries/pick ups before 8 AM

- Deliveries/pick ups after 3 PM

- Deliveries/pick ups on Sundays and holidays

What if need my items picked up right after my event?

No problem! Sometimes, there is no way around a late night pickup.

If for any reason your event requires a pickup after our standard delivery hours (8 AM - 3 PM), a night strike fee will be added to your quote.

Can you deliver the day before my event?

Our standard delivery and pick ups are scheduled anywhere up to 3 days before or after your event based on the number and location of events in our system.

We may be able to accommodate preferences once we schedule our delivery and pick up routes (approx. 1 week prior to your event) if you let our coordination team know the delivery and pick up options that might work for your event.

If you require a specific day/time for delivery and pickup, additional fees apply and we must be notified at least 21 days in advance.

How far do you deliver?

Our warehouse is located in Provo, UT so naturally a lot of our deliveries are within the state of Utah, Idaho and Wyoming. But we love to travel and deliver to new places around the world so let us know where your event is and we’ll see how we can help!

Can I pick-up items from your warehouse?

Yes! We do allow orders to be picked up from our warehouse. Our will-call pick up and return hours are Monday - Friday 10 AM - 2 PM.

You’ll need to have the appropriate vehicle and supplies (like straps and blankets) to move the items you rent. Due to the delicate nature of some products, not all items in our inventory collection are available for will-call.

A $25 warehouse pickup fee will be added to your quote to cover the labor associated with preparing the product for you.

Minimum Order Amounts

A minimum rental product order of $500 is required for delivery. Any orders below that amount can be picked up from our warehouse.

Can I come see your collection in person?

Of course! We’d love to show you around our warehouse. Please schedule an appointment so we can make sure to have everything ready for you!

How do I get a quote?

It's easy! Simply, create one on our website by adding your favorite rental items to a quote and then submit it to us.

Do you offer day-of styling?

Yes! Set up of tables, chairs and large items according to your layout plan is included in our delivery and installation fee. You can also hire one of our designers to make sure every detail of our tabletop and decor items are styled and ready for your event. Pricing is unique to each event.