FAQ – Alpine Event Co.

Do you offer delivery?

Yes! We can deliver, set up, takedown and pick up the products from your event. Delivery and set up/takedown fees are calculated based on a variety of factors including type of rental products and delivery location. Submit an online quote or contact us to request a delivery quote!

What if I need to make changes to my quote?

We’ve got you! We know how crazy things can get when planning an event, so you can make any changes to your order even after the deposit is paid!

You can add anything to your order up to about 7 days prior to your event, depending on that items availability. Once your event has been prepped for loading or loading, additional items can be added, if available, for an additional $150 fee plus the price of the item. You can remove items up until 14 days before your event.

When do you deliver and pickup the items I've ordered?

Our standard policy is delivery the day before and pickup the day after your event. However delivery and pick ups are scheduled anywhere up to 1 - 3 days before and after your event based on the number and location of events in our system.

Approximately 1 week prior to your event, you will receive an estimated arrival window for the delivery of your event. On the day of your delivery, you receive a text letting you know when we are on our way!

What if I need an exact delivery time?

We can arrange to deliver on your requested day and time (within a 2 hour arrival window) for your event if we have that information a minimum of 21 days before your event. An additional 20% specific delivery fee will be added to your order.

What if need my items picked up right after my event?

No problem! Sometimes, there is no way around a late night pickup.

If for any reason your event requires a pickup after 9 pm, a night strike fee of 20% will be added to your quote.

Can you deliver the day before my event?

Our standard delivery service typically delivers the day of your event. If the product is available, an earlier delivery can be scheduled for an additional fee.

However, we may deliver up to 3 days before the event if we need to accommodate more delivery and installs than our schedule can handle. If you require a specific day/time for delivery and install you must tell the coordination team a minimum of 21 days in advance and an additional fee will be added.

How far do you deliver?

Our warehouse is located in Provo, UT so naturally a lot of our deliveries are within the state of Utah, Idaho and Wyoming. But we love to travel and deliver to new places around the world so let us know where your event is and we’ll see how we can help!

Can I pick-up items from your warehouse?

Yes! We do allow orders to be picked up from our warehouse. Our will-call pick up and return hours are Monday - Friday 10 AM - 2 PM.

You’ll need to have the appropriate vehicle and supplies (like straps and blankets) to move the items you rent. Due to the delicate nature of some products, not all items in our inventory collection are available for will-call.

A $25 warehouse pickup fee will be added to your quote to cover the labor associated with preparing the product for you.

Minimum Order Amounts

A minimum rental product order of $300 is required for warehouse pickups. A minimum rental product order of $500 is required for delivery.

Can I come see your collection in person?

Of course! We’d love to show you around our warehouse. Please schedule an appointment so we can make sure to have everything ready for you!

How do I get a quote?

Just pick what’s easiest for you!

Create one on our website by adding your favorite rental items to a quote and then submit it to us.

Send us an email at info@alpineevent.co

Call or text us at 801.948.0862

Can you help me design my event?

We love to help our clients create their dream event with our 1 hour complimentary design consultation where we’ll talk about your goals and vision and give you ideas how our products and services can help make your dream come true. Additional design consultation time, event layout design and mood board concepts can be scheduled for an additional fee.

Do you offer day-of styling?

Yes! Set up of tables, chairs and large items according to your layout plan is included in our delivery and installation fee. You can also hire one of our designers to make sure every detail of our tabletop and decor items are styled and ready for your event. Pricing is unique to each event.