Warehouse Pickup FAQ – Alpine Event Co.

Do you offer delivery?

Yes! We deliver, set up, takedown and pick up the products from your event. Delivery and set up/takedown fees are calculated based on a variety of factors including type of rental products and delivery location. Submit an online quote or contact us to request a quote!

What if I need to make changes to my quote?

We’ve got you! We know how crazy things can get when planning an event, so you can make any changes to your order up to 4 days prior to your event delivery or pick up date.

You can remove items (excluding tents) from your order up until 4 days before your event.

When do you deliver and pickup the items I've ordered?

Delivery and pick ups are scheduled anywhere from day of to 3 days before and after your event based on the number and location of events in our system.

On the day of your delivery, you receive a text letting you know when we are on our way!

What if I need an exact delivery time?

We can arrange to deliver your items on a specific day and time for your event if we have that information a minimum of 4 days before your event. An additional fee will be applied to your order. These include:

- Same day delivery and pick up 

- Specific delivery/pick up days and/or times

- Deliveries/pick ups before 8 AM

- Deliveries/pick ups after 5 PM for corporate, or 8pm for residential

- Deliveries/pick ups on Sundays and holidays

What if need my items picked up right after my event?

No problem! Sometimes, there is no way around a late night pickup.

If for any reason your event requires a pickup after our standard delivery hours (8 AM - 5 PM), a night strike fee will be added to your quote.

Can you deliver the day before my event?

Our standard delivery and pick ups are scheduled anywhere up to 3 days before or after your event based on the number and location of events in our system.

We may be able to accommodate preferences once we schedule our delivery and pick up routes (approx. 1 week prior to your event) if you let our coordination team know the delivery and pick up options that might work for your event.

If you require a specific day/time for delivery and pickup, additional fees apply and we must be notified at least 4 days in advance.

How far do you deliver?

Our warehouse is located in Murray, UT so naturally a lot of our deliveries are within the state of Utah, Idaho and Wyoming. But we love to travel and deliver to new places around the world so let us know where your event is and we’ll see how we can help!

Can I pick-up items from your warehouse?

Yes! We do allow orders to be picked up from our warehouse. Our will-call pick up and return hours are Monday - Friday 8 AM - 5:30 PM, and Saturday 8 AM - 4:30 PM.

You’ll need to have the appropriate vehicle and supplies (like straps and blankets) to move the items you rent. Due to the delicate nature of some products, not all items in our inventory collection are available for will-call.

Minimum Order Amounts

There is no minimum rental amount - for delivery or will call! If delivery is chosen, a delivery fee will be added to your ticket.

Can I come see your collection in person?

Of course! We’d love to show you around our warehouse. There is no appointment needed to come and view our inventory on display! You can come in any time during our normal business hours.

How do I get a quote?

It's easy! Simply, create one on our website by adding your favorite rental items to a quote and then submit it to us. We have partnered with Diamond Event & Tent to fulfill rentals, so be prepared to hear from their team about your quote!

Do you offer day-of styling?

We take on these types of requests on a case-by-case basis, so please reach out and inquire if we would be able to do so for your event!